DHL GLOBAL MAIL DELIVERY* ON ALL ORDERS!
*Standard delivery is DHL eCommerce on all orders.
Every goods delivery is $14 on orders.
You will receive an email at the address you have specified when your order has been despatched - this email contains the tracking number (if applicable) so you can track it online right to your door. You can also choose to have a delivery confirmation sent to your mobile phone via text message.
The delivery time scale is specified on the product page to indicate when you will receive your order. If placed before 4 pm, subject to passing necessary checks, your order will be shipped within two days to be received the following two weeks (excluding Sundays and Bank Holidays). Orders received just after 4pm are also often despatched within two days although this is not guaranteed.
Orders shipped on Friday by 4pm will be delivered within three days.
IntimePlus Shop and IntimePlus Logistics Ltd do not currently open on bank and public holidays. Orders received on these days will be despatched the next two working days with the delivery timescales as above.
Due to the nature of the watches and jewellery which IntimePlus Shop and IntimePlus Logistics Ltd sell, IntimePlus Shop and IntimePlus Logistics Ltd operate a strict fraud screening process and therefore IntimePlus Shop and IntimePlus Logistics Ltd are only able to offer this two-day service if the order is validated by our network easily. (e.g. it is being delivered to the billing address registered to the card, or it is being delivered to a known company, or you have used your card before and have no bad history). In almost all cases, this is a straight forward process and can be completed immediately.
If this is not the case (e.g. you specify an alternative residential address as the delivery location which resides in another county to the billing address) there may be a delay of a few hours while IntimePlus Shop and IntimePlus Logistics Ltd perform the appropriate checks. If IntimePlus Shop and IntimePlus Logistics Ltd are unable to validate your order, you will receive an email to inform you of this and what the next steps are.
In the event of a delay, IntimePlus Shop and IntimePlus Logistics Ltd will contact you either by email or telephone to inform you of this.
While the vast majority of the world locations are valid for two weeks delivery, there are a few remote locations which are not covered by the two weeks delivery service. You can view these locations here.
Next day delivery is not guaranteed for orders placed on the Amazon marketplace. In almost all cases, however, it is possible. Next day delivery on this platform is subject to our order processing system receiving the order from Amazon in time before our delivery cut off time.
Click & Collect
Click & Collect order will be delivered to your chosen shipping address usually within two weeks after placing your order (if placed before 4pm), but in any event within half a month. Occasionally your order may take a little longer, but if that’s the case we will contact you by telephone or email and let you know. For further details regarding our Click & Collect service please see our Click & Collect Policy
All orders for $14 Express Delivery, which is usually DHL GLOBAL MAIL. This means your item will usually be delivered the working day after dispatch.
Optionally, you can choose to have your ordered delivered before the following working week for an additional charge of $32.
For orders are given DHL GLOBAL MAIL Delivery, which means delivery is usually within 2 working weeks , but in rare circumstances can be take more days. You also have the option in the checkout process to select Express Delivery for $32 extra.
Delivery to business addresses and multiple occupation buildings
IntimePlus Shop and IntimePlus Logistics Ltd allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception who can sign for delivery on your behalf as DHL eCommerce deliver to the address and not necessarily to the named person.
Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. DHL eCommerce and DHL consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatory.
Signature upon delivery, missed deliveries and denial of receipt
Most orders shipped by IntimePlus Shop and IntimePlus Logistics Ltd require a signature upon delivery. Due to security reasons, all items require a signature. Parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office / delivery depot.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then IntimePlus Shop and IntimePlus Logistics Ltd will inform you immediately by email as soon as IntimePlus Shop and IntimePlus Logistics Ltd receive the item. From this point forth, you will be given a choice whether you wish us to re despatch the item or for you to cancel the order. If further to despatch it is undelivered again, we reserve the right to charge delivery charges for subsequent deliveries. Please note that for items that were undelivered through fault of the consumer and a refund is requested, IntimePlus Shop and IntimePlus Logistics Ltd reserve the right to deduct our outwardly shipping fees from the refund total.
In the case of a parcel being signed for and a delivery confirmation being available on the courier's website, if the customer denies receiving the package, this is called a ‘Denial of Receipt’. Under these circumstances, we must contact the DHL eCommerce to confirm the delivery details, who will in turn contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.
Inspection upon delivery
When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery.
Late deliveries or despatch
Although IntimePlus Shop and IntimePlus Logistics Ltd are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of several extra days. IntimePlus Shop and IntimePlus Logistics Ltd regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, IntimePlus Shop and IntimePlus Logistics Ltd will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
Compensation for late deliveries
If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, then IntimePlus Shop and IntimePlus Logistics Ltd will provide a refund of any delivery charges that were charged to you. If the delivery was free, IntimePlus Shop and IntimePlus Logistics Ltd do not provide any compensation. Compensation will not be provided to cover consequential losses, e.g. time taken off work to receive deliveries or the item is intended as a gift, and you purchase the same item from a more expensive retailer.
IntimePlus Shop and IntimePlus Logistics Ltd use the DHL GLOBAL MAIL and DHL for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your despatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used, and are detailed as follows:
1、DHL Global Mail - 21 working days to confirm a lost parcel
2、DHL Express - 10 working days to confirm a lost parcel
Last Updated: January 2015